Shipping & Delivery
We are proud to offer international shipping services
that currently operate in over 200 countries and islands world wide.
Nothing means more to us than bringing our customers great value and
service. We will continue to grow to meet the needs of all our
customers, delivering a service beyond all expectation anywhere in the
world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or
EMS depending on the weight and size of the product. Packages shipped
from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world.
However, there are some location we are unable to ship to. If you
happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have
shipped. By purchasing our products, you consent that one or more
packages may be shipped to you and may get custom fees when they arrive
to your country.
How long does shipping take?
If you can't find the estimated delivery time on the product detail page, you can look at the following table for reference.
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
---|
United States |
7-25 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Mexico, Central America, South America |
15-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains
your tracking information, but sometimes due to free shipping tracking
is not available.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.